At poetrique.com, we take pride in delivering your order with care, reliability, and attention to detail. Every product is thoughtfully packed to ensure that your purchase reaches you safely and in perfect condition.
We currently ship across India from our central warehouse.
International shipping will be introduced soon, and we will share updates as we expand.
Order Processing: All confirmed orders are processed within 24 to 48 hours, Monday to Saturday, excluding public holidays.
Transit Time:
Metro cities: 2 to 4 business days
Non metro locations: 4 to 7 business days
For made to order or pre order items, delivery timelines may vary. Estimated timelines will be mentioned clearly on the product page.
A standard shipping fee of ₹149 applies to all orders.
The applicable shipping charge is clearly displayed at checkout before you complete your purchase.
Please note: Shipping charges are non-refundable in case of returns.
Once your order is dispatched, you will receive tracking details via email and SMS or WhatsApp.
You can also track your order at any time using the Track My Order section on our website.
Deliveries are attempted at the shipping address provided by you during checkout, usually during regular working hours.
If a delivery attempt is missed, the courier partner will reattempt delivery as per their policy.
Please ensure that your shipping address and contact details are accurate.
Poetrique is not responsible for delivery delays or failures caused by incorrect or incomplete information.
Every Poetrique order is carefully packed in our branded collapsible box and placed inside a waterproof, protective mailer.
We also use tamper proof outer packaging to ensure added security during transit.
Orders may occasionally be delayed due to unforeseen circumstances such as natural events, strikes, or courier related disruptions. In such cases, we will keep you informed proactively.
If your package arrives damaged or appears tampered with, please do not accept the delivery. Contact us immediately at hello@poetrique.com, and our team will assist you.
For any shipping or delivery related queries, please reach out to our Customer Support Team:
Phone: +91 7411934848
WhatsApp: +91 7411934646
Email: hello@poetrique.com
Available Monday to Saturday, 10 AM to 7 PM IST.
At poetrique.com, delivery is not just about logistics. It is about the joy of receiving something thoughtfully made and carefully sent to you.