We collect certain information to provide you with a smooth, secure, and personalized shopping experience. 

(a) Personal Information 

When you make a purchase, create an account, or contact us, we may collect:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment details (processed securely through third party payment gateways such as Razorpay) 

(b) Device Information 

Automatically collected when you browse our site: 

• IP address'
• Browser type and version
• Device identifiers
• Pages and products viewed
• Cookies and tracking pixels 

(c) Order Information 

Details related to your purchases, returns, and preferences, which help us improve your experience with us. 

We use your information to:

• Process and fulfil your orders
• Communicate with you about order updates, returns, or support queries
• Personalize your shopping experience
• Share offers, updates, or newsletters (you may opt out at any time)
• Improve our website performance, services, and product offerings
• Detect fraud, security risks, or misuse of our site. 

We value your trust and do not sell your personal information. 

We may share your data only with trusted partners when necessary, including: 

• Shopify, our e-commerce platform, for secure store operations and analytics
• Payment gateways such as Razorpay, to process transactions
• Logistics partners, for order deliveries and returns
• Marketing and analytics tools such as Google Analytics, Meta platforms, and email or SMS services, to improve communication and performance
• Legal or regulatory authorities, when required by law 

We use cookies, pixels, and similar technologies to: 

• Remember your preferences
• Improve website functionality and performance
• Analyse traffic and user behaviour
• Deliver relevant advertisements on platforms like Google and Meta 

You can manage or disable cookies through your browser settings. Please note that some features of the site may not function optimally if cookies are disabled. 

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. 

Order-related information may be retained for tax, compliance, and record-keeping purposes. 

We follow industry-standard practices to protect your information, including:

• SSL encryption on our Site
• Secure payment gateways compliant with PCI DSS standards
• Restricted internal access to personal data 

While we take all reasonable steps to safeguard your data, no method of transmission over the internet can be guaranteed to be completely secure. 

Depending on your location, you may have the right to:

• Access, update, or correct your personal information
• Request deletion of your data, subject to legal requirements
• Opt out of marketing communications at any time
• Restrict or object to certain types of data processing 

To exercise these rights, please contact us at hello@poetrique.com. 

Our site may contain links to third-party websites, tools, or applications. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before sharing any personal information. 

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The most recent version will always be available on this page. 

If you have any questions or concerns about this Privacy Policy, please reach out to us:

Phone: +91 7411934848 
WhatsApp: +91 7411934646
Email: hello@poetrique.com 

Available Monday to Saturday, 10 AM to 7 PM IST.

Office Address: 
4th Block, 434,
1st Floor, 1st Stage, 
Outer Ring Road,
HRBR Layout, Bengaluru, Karnataka 560043 

At Poetrique, we value your trust deeply and remain committed to protecting your personal information while offering a transparent and secure shopping experience.